Apple machines such as MacBooks, iMacs and similar devices use a file-system known as HFS+. This system utilises a feature known as journaling which maintains a record of all changes that are made to files and folders in order to restore the system to a prior usable state in the event of a failure. Problematically, however, this means that when a file is deleted, all of the metadata associated with it is deleted also.

As the analysis of metadata often plays a key part in the recovery of data, our technicians will undertake the following steps when conducting a free diagnostic on your Mac device.

  • Locate file signatures on the host system used to identify file formats;
  • Use these signatures to reconstruct data; and
  • Develop a bespoke plan for the extraction and backing up of this data.
  • MacBook Data Recovery
  • Mac Pro Data Recovery
  • MacBook Air Recovery
  • MacBook Pro Data Recovery
  • iMac Data Recovery
  • PowerBook G4 Recovery
  • Power Mac G5 Data Recovery
  • MacBook Data Recovery
  • Power Mac G4 Data Recovery

Unfortunately, it is simply not possible to guarantee that a Mac's data can be recovered nor the associated costs determined without having first analysed the drive.


When you suffer an email data loss, recoverability depends on where your messages are stored. Email can reside in a number of places on a laptop or desktop computer, on a mobile phone, tablet or on a messaging server. In these cases, email can be recovered with recovery services from iCrashCare.

Some of the Email Clients we have recovered

  • MS Outlook
  • Zimbra Desktop
  • Opera Mail
  • Outlook Express
  • Claws Mail
  • Novell Evolution
  • Lotus Notes
  • Eudora
  • GroupWise
  • Thunderbird
  • Mailbird
  • Modest
  • eM Client
  • Apple Mail
  • The Bat
  • Windows Live Mail
  • Incredimail
  • FoxMail

Mail Server Recovery

No matter how user mailboxes are stored on your server - inside a database or a Microsoft Exchange Information Store, or individual messages in separate files (such as .pst) - all email server data is supported by iCrashCare Data Recovery services.

Below table shows the most common email server types. If you don't see your server type listed here, iCrashCare can help you to recover your emails.

  • Exim
  • Postfix
  • Microsoft® Exchange
  • Sendmail
  • MailEnable®
  • MDaemon®
  • Lotus® Domino
  • WinWebMail
  • Kerio®
  • XMail
  • Qmail Toaster
  • ArGoSoft
  • SurgeSMTP
  • Novell® GroupWise®
  • Unix/Linux (others)


A storage device that can be accessed via a network connection rather than a direct link such as USB. As a result, multiple users can be afforded access to such drives simultaneously. Whilst some (NAS, SAN & DAS) devices contain only a single disk with a single volume, such devices are rare with the vast majority consisting of multiple disks in a RAID array.

As a direct result, any data loss suffered by such devices must be addressed by a data recovery professional. As part of ICrashCare' free diagnostic, one of our specialists will:

  • Analyse each of the individual drives that comprise the array;
  • Locate all metadata and analyse RAID parity at a HEX level; and
  • Manually reconstruct the hardware array.

iCrashCare engineers have vast knowledge of all storage technology and can successfully recover data from the oldest to the most recent DAS, SAN, NAS and SDS configurations on the market. We support all vendors, media formats and operating systems.

Some of the manufactures we supports:

  • Seagate
  • Dell
  • Intel
  • QNAP
  • Synology
  • Pillar
  • Supermicro
  • IBM
  • Drobo
  • iOmega
  • Raidix
  • Apple Inc
  • EMC Corp
  • Dlink
  • LaCie
  • USRobotics
  • Buffallo
  • eRacks
  • IntelliNAS
  • Netapp
  • Philips
  • Hitachi
  • Asus
  • Cisco
  • HP
  • Netgear
  • BlueArc
  • Data Robotics

It is very crucial that a technician perform a diagnostic on any failed NAS in order to both ensure that data can be recovered and the cost of doing so.

SSD Data Recovery

The popularity of Solid State Drives (SSD) continues to grow at a truly astounding rate! Indeed, all companies that operate within the data storage sector have developed or are in the process of developing their own SSD-based technology. As a result, SSDs are continuously becoming more and more complex, yet the actual cost of purchasing such drives continues to fall. Whilst this has posed a significant and, in some instances, insurmountable challenge to other data recovery companies (many outsource recovery jobs involving SSDs) this has not been the case for iCrashCare Data Recovery.

Our free diagnostic on failed SSDs will involve the following steps

  • Determining the exact reason for the data having become inaccessible.
  • Reviewing the condition of internal components and verifying if any need to be repaired/replaced.
  • Developing a custom plan to safely extract your data.
  • Hitachi
  • SanDisk
  • Kingston
  • Cactus
  • Samsung
  • Seagate
  • Microdia
  • PNY
  • Hynix
  • Intel
  • Tishiba
  • Micron
  • TDK
  • Imation
  • Western Digital
  • Crucial
  • Violin


Whether you’re an individual or business who needs data recovered from a recent locky, cryptolocker, cryptowall, Cerber, or teslacrpyt ransomware, iCrashCare is there with the tools and knowledge for ransomware recovery and ransomware removal. We’ve had an extremely high success rate on recovering data from ransomware, malware, and viruses.

iCrashCare has countless experience with the following ransomware:

  • Cryptolocker
  • CTB Locker
  • Locky
  • KeyHolder
  • LeChiffre
  • Teslacrypt
  • Cryptowall
  • Crypt0L0cker
  • Cryptowall 4.0


USBs are available in any number of factors some have been designed to be as durable as possible, others to be affordable. iCrashCare have seen these drives grow in popularity over the last 15 years and, having recovered data many individual USBs, we’ve encountered every generation of NAND technology!

As a result, we’ve developed robust and efficient procedures that help us to recover data from failed USB drives exceptionally quickly. As part of your free diagnostic, our technicians will undertake the following steps:

  • Analyse your USB drive and discover the reason for it having failed;
  • Extract the NAND chip;
  • Develop a unique plan for the safe retrieval of your data

Ensure that your USB drive’s data can be recovered and find out exactly how much it’ll cost with iCrashCare free diagnostic.

Smart phone Data Recovery

The process of recovering data from smartphones is one that is continuously evolving with each new model featuring faster and smaller technology that needs to be reverse engineered before they can be fully understood. If you’ve lost data held on your smartphone, our technicians will undertake the following steps when conducting your free diagnostic:

Android Data Recovery

Android is a mobile operating system (OS) currently developed by Google, based on the Linux kernel and designed primarily for touchscreen mobile devices such as smartphones and tablets. Android's user interface is mainly based on direct manipulation. Android has the largest installed base of all operating systems of any kind. Android has been the best-selling OS on tablets since 2013, and on smartphones it is dominant by any metric.

At Google I/O 2014, the company revealed that there were over one billion active monthly Android users, up from 538 million in June 2013. Irrespective of the device in question, though, the process of recovering data from a machine running an Android OS is relatively similar as they share not just software, but hardware too.

As a result, when undertaking a free diagnostic of your Android device, iCrashCare will:

  • Analyse the device's software;
  • Determine if the data can be recovered without the need for physical intervention; and
  • If necessary, utilise our expertise in microelectronics to recover data safely.

Whatever method may be required, iCrashCare are fully conversant with all Android devices and are confident we'll get your data back!

iPhone Data Recovery

Due to the ever increasing popularity of their devices, coupled with growing concerns about the security of mobile devices, Apple have engaged in efforts to increase the robustness of the iPhone’s safety measures in recent years with impressive results. Whilst this means that iPhone users along with users of all Apple products enjoy greater peace of mind, it has caused data recovery professionals worldwide a significant number of problems.

As a result, when undertaking a free diagnostic on your iPhone, our technicians will:

  • Utilise bespoke hard and software to exploit backdoors present in all iPhones; and
  • Develop a tailor made plan to retrieve the data held on the device.

iCrashCare able to recover data from iPhones that others would consider to be inaccessible. Nevertheless, we can only ensure that your data is recoverable following a comprehensive diagnosis. With iCrashCare free initial diagnostic, you can find out if your phone’s data is recoverable and receive a no-obligation, fixed-fee quote.

RAID data recovery

RAID, which stands for Redundant Arrays of Independent Disks, as the name suggests, a storage media solution comprised of a number of disks that are combined together to provide end-users with enhanced speed, to increase the security of their data or both. The manner in which these individual drives are combined is not consistent, however, though four separate arrangements are commonly used:

RAID0: Also known as striped RAID, RAID0 arrays are used solely to increase performance. This is achieved by splitting data into even segments on to disks present in the array. Whilst this results in increased performance, it offers no additional protection against data loss and, should a single drive fail, all data will become inaccessible.

RAID1: RAID1 arrays commonly referred to as mirrored RAID due to their setup are used to increase the security of the data stored on them. Here, two or more drives are included in the array with each existing as a duplicate of the other.

RAID5: These arrays are designed in order to both improved performance and security. It utilises striping like a RAID0 but can tolerate the failure of one disk thanks to what is known as parity whereby data that is stored on one disk is partially written to all others allowing any lost data to be rebuilt in the event of a drive failing.

RAID6: RAID6 arrays utilise the same principles as those seen in RAID5 arrays, but, as it increases the amount of storage space dedicated to parity data, can tolerate the failure of two drives rather than just one.

  • The RAID's configuration and file-system will be thoroughly assessed;
  • A review to determine whether physical parts of the array require replacement or repair; and
  • A bespoke plan for the safe extraction of the data held on the drive is developed.

See the specific RAID recovery configurations iCrashCare can assist with below:

  • RAID 0 Data Recovery
  • RAID 3 Data Recovery
  • RAID 6 Data Recovery
  • RAID 0+1 Data Recovery
  • RAID 1 Data Recovery
  • RAID 4 Data Recovery
  • RAID 7 Data Recovery
  • RAID 53 Data Recovery
  • RAID 2 Data Recovery
  • RAID 5 Data Recovery
  • RAID 10 Data Recovery
  • RAID S Data Recovery

Whilst iCrashCare have an exceptionally high success rate with all types of RAID array, we cannot be certain that your data is recoverable, nor can we determine the likely costs, without having diagnosed the array beforehand.

Tape Data Recovery

When tape storage media fail, iCrashCare has solutions to extract and recover your valuable backup data. iCrashCarehas a large inventory of tape drives to read your tape media. If your media has an obsolete archive format, don't worry, iCrashCareData Recovery engineers have the experience and the resources required to search, extract, and recover your data.

iCrashCarehas rescued data from the following scenarios involving tape media:

  • Overwritten tapes (including DLT)
  • Quick-erased or partially overwritten data from LTO (Ultrium) tape media.
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water
  • Intentional or accidental physical damage
Tape drive Tape media Tape capacity
Vendor: IBM® 3500 series 3500 MP series 5 – 700 GB
Vendor: Sony® AIT series | SAIT series 8mm (AIT) 35 - 500 GB
Vendor: Oracle® (formerly StorageTek) 9800 series | 10000 series 9800 series | 10000 series 40 - 1,000 GB
Vendor: Quantum® DLT series | SDLT series DLT series | SDLT series 80 - 800 GB
Vendor: Tandberg™ Data DAT series | LTO series | SLR series VXA series 4mm, 8mm (MP) | Ultrium (Generation 1 - 6) SLR | VXA 38 – 6,000 GB
Vendors: Quantum, HP, Sony DDS series | DAT series DDS 4mm 20 - 40 GB
Vendors: IBM, HP, Quantum, Sony LTO series Ultrium (Generation 1 -6) 200 - 6,000 GB

If you do not see your brand of tape drive or tape media listed, then contact a data service representative at iCrashCareto discuss your specific recovery options. In addition, custom development is available for unique or proprietary backup archives systems.

Hard Drive Data Recovery

Thanks to specialised techniques that have been developed in-house, cutting edge technologies and over a decade worth of collective experience, iCrashCare are highly adept at hard drive recovery! We possess an exceptional success rate and are usually able to recover all data at the first attempt in most of the cases.

Head Failure

The Read/Write Heads in a hard drive can fail for many reasons including the natural failure of components through general wear and tear, damage caused by physical trauma and even from dirt finding its way into the drive.

Logical Damage

Logical issues are not physical problems and the hard drive's physical components are working perfectly, but the data is still inaccessible. Examples of this include deletion, the corruption of data and formatting.

Power Failure

Where the Printed Circuit Board becomes damaged and fails to control power and data. This can be caused by component failure, malicious damage or a power surge.

Firmware Failure

Firmware is a piece of software that instructs the hard drive. If this software fails, hard drives can behave erratically or, in some cases , will not work at all. Firmware failure can share symptoms with other problems such as head failure or a drive that is not spinning up to the required speed.

Motor Failure

Where the hard drive fails to spin up due to seized bearings. Commonly the result of physical damage from,for example,being dropped.